METABANK
Meta Payment Systems (MPS)
is a recognized leader in the prepaid card industry and provides innovative payment solutions delivered nationally in collaboration with market-leading partners. MPS focuses on offering specific product solutions in the following areas: prepaid cards, credit products, electronic funds transfer and ATM sponsorship. Meta Payment Systems consistently ranks as one of the top two prepaid card issuers in the United States and has the largest “white label” ATM network in the nation.
The Opportunity
Business Enterprise Mapping began work with Meta Payment Systems in early 2012, when the Company was still in its infancy and experiencing significant operating challenges from substantial growth. At the time, MPS was under the supervision of the Office of the Comptroller of the Currency (OCC) do to a consent order. Meta Payment Systems engaged BEM with the following broad objectives.
1)Streamline and simplify inefficient workflows
2)Define roles, responsibilities and accountabilities
3)Improve business process performance
4)Link daily execution to strategy
5)Build a best In class infrastructure
6)Establish the right performance measures
7)Promote partner excellence
8)Establish industry leading compliance and oversight programs
9)Attack organization silos
10)Automate to improve performance
Establish and deploy effective and efficient business processes
The Relationship
Working closely with MPS front line employees, Business Enterprise Mapping defined the entire organization workflow structure, building business systems and business process that defined, aligned and improved organization workflow. In addition, MPS certified an internal group of process improvement professional in the Perigon Method , providing ongoing improvement capability and organization support.
The Results
Meta Payment System emerged from the OCC consent order in August 2014 and has continued to grow and thrive. In 2016 MPS revenues grew by 29% and deposits grew by 25% versus 2015
Client Quotes
Meta Financial Group
2013 Annual Report
Compliance investments notwithstanding, MetaBank completed a thorough Business Enterprise Mapping (BEM) initiative that will help to deliver a systematic,
interconnected employee accountability structure. This structure drives more interac¬tion and accountability throughout the organization by defining lines of ownership and communicating expectations of busi¬ness units and departments. It also prepares us for quicker-to-market responses as we look toward future innovations.
Marty Stivers – VP Enterprise Quality
Having worked with several different process improvement methodologies for many years and at different organizations, the Business Enterprise Mapping approach is the most robust I have ever experienced. The methodology coupled with the staff experience makes BEM, Inc., a leader in process improvement. The entire staff brings years of diverse business experience from a wide variety of industry segments in support of the methodology implementation at our organization. It isn't just about process mapping or making one-time process improvements; it's about understanding our entire business from a process perspective and continuously driving process improvement.